MORE THAN JUST A PHARMACY, Mercury Drug is the country’s most trusted wellness partner, providing the widest range of branded and generic medicines across the Philippines. Starting operations 75 years ago, Mercury Drug has close to 1200 stores serving millions of Filipinos every year.
The success of Mercury Drug is mainly due to the professional relationships its store personnel have built with customers through the years. Its founder, Dr Mariano Que, believed that ‘the customer is king,’ thus, all customers are treated with respect, courtesy, efficiency and competence to meet their individual needs.
To achieve this, Mercury Drug store personnel undergo continuous training on drug selling, customer service, values formation, pharmacy counselling, product knowledge, disease management and regulatory compliance. Armed with proper training as well as good listening and communication skills, its pharmacists and pharmacy assistants are able to meet customer expectations, assist them with what they need and to even go the extra mile to help customers.
Mercury Drug also offers its customers various options to serve their needs through its Gamot Padala service.
This year, Mercury Drug is enhancing its customer service with specialty care facilities to help customers and their families manage chronic, non-communicable diseases. Already some 16 diabetes clinics have been set up in selected stores across the country. Mercury Drug is also providing a lecture series on the benefits of immunization and diabetes care.