AT BDO UNIBANK, customer service is driven by its We Find Ways philosophy in the way it provides solutions for its clients – whether through the traditional branch banking route or the more do-it-yourself mode using its electronic platforms.
In the Philippines where banking clients are mostly comprised of the mass retail segment, the penchant is still a face-to-face interaction where a client can freely converse with a branch teller, a relationship manager or a financial advisor. It is for this reason why BDO continues to improve on ways to satisfy the needs of a client when transacting in the branch, but without sacrificing other touch points like online, phone and mobile banking, and ATMs that more and more clients enjoy using.
Another form of customer service that has become an integral part of BDO’s operations is the conduct of financial literacy programs aimed at equipping clients with knowledge on saving, spending, borrowing and investing. For the Bank, financial literacy is an area that it can add significant value to its clients’ financial lives.
BDO is a full service universal bank that provides an extensive range of corporate and retail banking solutions. These include traditional loan and deposit products, treasury, trust and investments, investment banking, private banking, rural banking, cash management, leasing and finance, remittance, insurance, retail cash cards, credit card services, and stock brokerage services.