THE LEADING ON-DEMAND intracity delivery platform company in Asia, Lalamove has linked customers with hundreds of thousands of motorcycle riders, MPV, small- and medium-truck drivers since late 2016 in Manila and 2018 in Cebu. It has revolutionized the logistics industry with innovations such as instant order matching, GPS vehicle tracking, 24/7 services and driver ratings.
Focusing on local communities has been key to growing Lalamove in the Philippines. Taking pride in fast and simple deliveries, its goal for 2021 is to continuously improve its efficiency that will ultimately reflect on its mission of empowering the communities it serves. Ensuring the best support to its partner drivers translates to them providing great services to customers. In the coming months, it will launch more services and expand to more areas to deliver what matters to more communities in the Philippines.
In the ever-changing tech world, Lalamove’s customer service has a human approach and challenges are faced with a smile. A friendly customer experience matched with dependable service is important to both its customers and partner drivers. Superior customer service has also benefited Lalamove through an impressive retention of clients and drivers.
Showing how its delivery platform can help local small- and mediumsized entrepreneurs and businesses grow is a company goal.
Another priority is to provide opportunities to earn for new partner drivers through its online onboarding to prepare for the big surge that the new normal is bringing.
As the landscape of delivery changes and we enter the new normal, Lalamove will be there to deliver possibilities faster.